Only administrators can use Activity. The log names colleagues. If a member
opens the tab, it says Only administrators can change the team - contact your
administrator.
What the log stores
For each call the log stores:- the time
- the person who used the tool, or the AI bot that did
- the system and the agreement. An agreement is one connection to a system
- the tool
- the outcome: Completed, Refused or Failed, and for a refusal or an error, the reason
- how long the call took
Overview of the period
At the top are four numbers for the selected period:
Below the numbers, two lists show the five Most active people and the five
Most used systems with their number of calls. The numbers and the lists cover
the whole period. The other filters only change the table.
Filters
- Period: 7 days, 30 days or 90 days. The log opens with 7 days selected.
- System: All systems or one of the systems used in the period.
- Person: Everyone or one person on the team.
- Search tools: part of the tool’s technical name, for example
invoice. - Outcome: All, Completed, Refused or Failed.
The table of calls
The Calls table shows the newest calls first. Above the table it says, for example, Showing 50 of 312 calls in this period. Click Show more to load 50 more.Reasons in the table
If the portal has no word for the reason, the technical code shows instead.
Download as CSV
Click Download as CSV to save the fileconsile-aktivitet.csv. Afterwards the
button says Download again.
- The file contains the calls the table shows right now, with the filters you have chosen. If you have clicked Show more, the extra calls are included. So the file is not the whole period, only what has been loaded on screen.
- The columns are Time, Person, System, Tool, Tool name, Outcome, Reason code and Duration (ms).
- Time is in UTC, for example
2026-10-26T08:15:00.000Z. Tool name and Reason code are the technical names that support can use. - The fields are separated by semicolons, so the file can be opened directly in a spreadsheet.
How long is the log kept?
- Each call is kept for 90 days and then deleted automatically.
- Nobody can edit or delete a call in the log.
- If you remove a colleague from the team, their calls stay. The person then shows as Former user.
- The log is included in your data export, and it is deleted if the account is deleted. See Account & data.