<store>.myshopify.com), logging in on your store’s own Shopify page and
approving the Consile app. The result is an access token that Consile stores
encrypted per customer. Your AI never sees the token itself.
Shopify must be bought in the portal or be included in
your plan (the free edition or
the Consile Studio membership), and your AI
must be connected (Claude or
ChatGPT). You must be able to log in to the store
with permissions to install apps. Anyone on the team can connect the store as
long as it is not connected. Only an administrator can reconnect it or
disconnect it.
Shopify is always connected from the portal, because the store domain must be
entered first. A connection link from your AI in the chat cannot be used for
Shopify. Instead, go to Shopify in the portal, and
connect from there as described below.
Shopify can both read your store and create and change products, adjust
inventory and publish to sales channels. Publishing, setting a product live,
changing the price of an existing variant, changing inventory or deleting
variants requires your confirmation. Some changes are carried out right away,
for example new variants and text edits (see Shopify).
Read Actions & guardrails before you
start using the write functions.
How to connect
1
Open Shopify in the portal
Go to Shopify in the portal. Click Connect
now at the top of the page, or Connect on the Connections card. The
portal calls each connection to a system an agreement. If you have not
accepted Consile’s terms yet, or they have changed since last time, the portal
shows them first. Accept them, and click Accept and continue.
2
Enter the store domain
Type your store’s Shopify domain in the Store domain field, for example
my-store.myshopify.com, or just my-store. Use the domain that ends in
.myshopify.com, not the store’s own domain (for example
www.my-store.com), and type it without https://. You find it in the
Shopify admin under Settings → Domains. Click Authorise access.3
Log in to your store
You are sent to your own store’s Shopify approval page. Log in if you are not
already logged in.
4
Approve the Consile app
Shopify shows what the Consile app is asking for access to. Confirm to
continue. You are then sent back to the portal, which shows Shopify is
connected.
The connector now shows as Connected in the portal, and your AI can read
your store and carry out guardrailed changes.
What exactly am I approving?
In one approval step, Consile asks for the set of permissions the connector uses. Only three of them allow changing anything. The rest are read-only:Read + change behind guardrails
The connector can read the whole store and change products, inventory and
publishing. New products are created as drafts. Publishing, setting a product
live, changing the price of an existing variant, changing inventory or
deleting variants requires your explicit confirmation; otherwise you only get
a preview. Orders, customers and discounts are read-only.
Access per store
The approval applies to the one store you connected. An extra store cannot be
connected from the portal. If you need more stores, write to
support@consile.dk before you add an extra agreement.
Encrypted per customer
The token is stored encrypted with a key that applies only to your own
account, and is never logged.
Your AI never sees it
Your AI is never given the token itself, only answers to your questions.
Customer data (personal data). Tools that show customer data (names, email,
phone, addresses) fail entirely if Shopify does not give access to the customer
fields. This applies to the customer tools and also to the order, draft order,
B2B company and abandoned cart tools, because they show the customer’s name and
email.
The access is renewed automatically
Consile renews the access automatically, so you do not have to reconnect at regular intervals. The connection stops if the Consile app is uninstalled in Shopify, or if Shopify refuses the access for another reason.If all Shopify calls fail
If your AI gets the messageShopify access token has expired; reconnect required or
Shopify rejected the access token (401); reconnect required, or if all Shopify
calls fail, reconnect the store. The portal can still show Connected, even
though Shopify no longer accepts the access. Only an administrator can reconnect.
- Open Shopify in the portal. If the Connections card says Access revoked, click Reconnect, and follow the steps above.
- Otherwise: click the menu (the three dots) next to the store on the Connections card, and confirm with Disconnect. Then click Connect, and follow the steps above.
Revoke access
You can remove the access again at any time:- In the portal: an administrator clicks the menu (the three dots) next to the store on the Connections card and confirms with Disconnect. The stored token is deleted at Consile right away. Disconnecting applies to your whole account, not just your user. The subscription continues until an administrator cancels it under Subscription.
- In Shopify: uninstall the Consile app under Settings → Apps and sales channels in your Shopify admin. The token can then no longer be used. Also disconnect in the portal if the stored token should be deleted at Consile.