After purchase & connection

Læs siden på dansk Purchases and connections go through an external party (Stripe or the provider of your system), so the portal waits briefly for a confirmation before the connector is ready. It normally takes a few seconds. Here is what you can expect.

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Right after a purchase

When you have paid at Stripe, you land on the Activating your subscription… page while the portal waits for Stripe’s confirmation. Then it says Subscription activated. Here you can copy the connector’s address for your AI and click the button with the connector’s name (for example Connect e-conomic), which takes you to the connector’s page. If you have bought the Consile Studio membership, it says The membership is active instead, and the See the systems button takes you to the Connectors page. If you cancel at Stripe, you land on No payment completed, and nothing has been charged. Every purchase of a connector starts with a free trial of 7 days, and the first amount is charged when the free trial ends. See Pricing.

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The connector’s page after the purchase

Once the connector is bought, you find the practical details on its page in the portal:

• Add it to your AI assistant: the connector’s own address (for example https://mcp.consile.ai/gsc/mcp) with a button to copy it and a short guide for Claude, ChatGPT, Copilot, Grok and local AI clients. Under Claude there is also the command for Claude Code. See Connect Claude and Connect ChatGPT.
• The Connect now button at the top of the page, until the account is connected. The Usage card shows the number of calls this month.
• The Connections card with a row for each agreement. The portal calls each connection to the system an agreement; each agreement is one connected account. Each agreement has its own address, a button to copy it and the Connect button, until it is connected. On the connectors that can have several agreements (all except CVR and HubSpot Marketing Email), an administrator adds one more agreement with Add agreement. The button shows the price, for example Add agreement (149.50 kr/mo.). An extra Shopify store cannot be connected that way today, so write to support@consile.dk for an extra store before you add an agreement. See Extra agreements.
• In the menu (the three dots) next to an agreement, an administrator can choose Disconnect or Remove the agreement. A member sees Only a team administrator can disconnect or remove an agreement. instead.
• For e-conomic: the Use in Microsoft 365 Copilot card with an app package for Copilot. It is a pilot. See Connect Microsoft 365 Copilot.

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Right after a connection

When you have approved at the provider, you land on Connecting… while the portal confirms the connection. Then it says, for example, Google Search Console is connected, and you can click Go to connector. If it says that it is taking a little longer than normal, the connection is completed in the background. Reload in a moment.

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Google Search Console, Meta Ads, LinkedIn Ads, Dinero and Business Central

In these five systems, one connection can reach several companies. That is why the page offers to lock the connection to one company:

• The page also says The key reaches several companies. Choose the one this connection should be locked to, and every call keeps to it. The main button is Choose company, and Go to connector is next to it. The lock is optional, and your AI can use the connector right away, also without a lock.
• If you have connected an agreement again that was locked, the page says The connection was renewed, so the company has to be chosen again before your AI assistant can use it. Choose the same company to carry on with it. instead. Until the company has been chosen again, Consile refuses every call on the agreement.

Only an administrator can choose the company. If a member clicks Choose company, the portal shows An administrator can choose the company. See Lock a connection to one company. In Business Central and Dinero, the page can also show a note when the account is already connected on another agreement. That happens in Business Central when both agreements are in the same Microsoft tenant, and in Dinero when the Visma login only reaches one organization. Both agreements keep their connection, and the page says:

Note: The same account is already connected as another portal, and that portal is confined to one company, so we left it alone. This portal is connected and works, but stays unnamed in the list because the two portals share an account.

The word portal here means agreement, and the message also appears when the other agreement is not locked. The new agreement works and shows as, for example, Agreement 2 on the Connections card.

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Connectors with a form

Connectors that are connected with a form (Uniconta, Billy and Ordrestyring) do not send you anywhere. Instead the window shows, for example, Billy is ready with the connector’s address and the Go to connector button.

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How long the access lasts

Afterwards the agreement shows as Connected. This is how each connector is connected, and how long the access lasts: Check the details in the forms (Uniconta, Billy and Ordrestyring) before you click Connect. If they are wrong, the connector answers that they have been refused the first time your AI uses it. See If the connection stops working.

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Statuses in the portal

The status applies to the whole organization. It shows whether the organization has bought and connected the connector, not whether you have access to it yourself. If an administrator has not given you access under Team, the connector still shows as Connected, but your AI cannot use its tools. For Google Search Console, Meta Ads, LinkedIn Ads, Dinero and Business Central, there is also a line under each connected agreement on the Connections card: See Lock a connection to one company.

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If a connection fails

If something goes wrong during the approval, or you cancel along the way, you land on the Connection was not completed page. Under Technical reason there is a code. Click Try again to get back to the connector’s page, and start over with Connect now or Connect.

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If the connection stops working

The status Connected means that Consile has stored access. If Consile discovers that the provider refuses the access, the agreement changes to Access revoked. Until then the connector can still show as Connected, even though your AI’s calls fail. Usually the connector answers that the provider has refused the access and that it must be connected again (reconnect required). Only an administrator can connect an agreement again. This is how you do it:

• If the agreement shows Access revoked, click Reconnect, and complete the connection.
• Otherwise: click the menu (the three dots) next to the agreement on the Connections card, choose Disconnect, and confirm with Disconnect. That only deletes the stored access at Consile, and the subscription continues. Then click Connect, and complete the connection again.
• You can also ask your AI to connect the account again. It gives you a link, and the new access replaces the old one. If the connector has several agreements, ask in the connector that belongs to the agreement (for example gsc-2), so the link connects that particular agreement. This does not apply to Shopify.

Disconnecting applies to the whole organization, so colleagues cannot use the agreement until it is connected again. If the agreement was locked to one company, the company must be chosen again afterwards. See After a new connection.

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When nothing helps

Write to support@consile.dk with the connector’s name, the time, any code from the error page and what you tried. See also Troubleshooting.